Privacy Policy

Our Privacy Promise to you


Introduction


This privacy notice sets out the way we process your information and details. We will keep this policy updated so that you can be confident that when sharing your information with us that it will only be used for what we say here.

Legal Basis and Legitimate Interest

When Greenwich Natural Health Centre collects and processes your personal information we will do so in accordance with at least one of the legal grounds permitted in Data Protection.

The typical methods we will be relying on are:

Where you have given your consent – by signing our registration card and agreeing to the terms outlined in a new patient letter (where appropriate)

Where we are fulfilling a contract – by providing you with agreed services, for example: acupuncture, osteopathy, massage, nutrition, counselling etc.

In all cases, we balance our legitimate interest against your rights as an individual and ensure that we only use your personal information in a way that you would reasonably expect in accordance with this Policy and that does not intrude on your privacy.

What information do we generally collect?

Name
Contact details – postal address, telephone number
Date of Birth
Email Address
Payment processing of debit and credit card details are managed externally by WorldPay on behalf of Greenwich Natural Health Centre.

What do we do with the information you supply?

Your personal information is used exclusively by Practitioners and Therapists within Greenwich Natural Health Centre.

Who do we share your information with?

We will never share your personal details with any outside party without your express permission. This might be in the event of you needing a medical or insurance report.

How long do we retain information?

We hold your information only as long as is necessary, and in accordance with the terms of the relevant practitioner's registered governing body.

We will keep your information safe

Greenwich Natural Health Centre is committed to keeping your personal data safe and secure and we take all necessary steps to ensure that your details are held securely. We will never sell or share your information with any other organisations.

Web site

Our web site employs Secure Socket Layers (SSL) and all communications between your device and our web site is encrypted.

Website cookies

We do not use website cookies.

Website links to third parties

Greenwich Natural Health Centre cannot be held responsible for the privacy policies of third party websites.

Email

Our inbound email is protected against Spam email and Viruses.

Keeping your information up to date

The accuracy of the information we hold is really important to us, so to ensure that this is kept up to date, you may be asked to check your details from time to time when you book and/or attend an appointment.

Right of access to information


You have a right to ask for a copy of the information we hold about you, this should be available within one month for you.

Changes to this policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on the Greenwich Natural Health Centre website.

This policy was last updated on 14 November 2018